Tuesday, I was telling you about my experiences in dealing with an automated screening machine in attempting to book my trip. As Paul Harvey would say, here’s the rest of the story.
After finally getting to talk to an actual person – one who I could barely understand because he was not particularly proficient in English – I tried explaining my travel plans and that I was having difficulty in using their online service.
He found that odd because his online service was working fine – that certainly helped me feel better.
Then he wanted to know what flight numbers I had selected. I told him that I didn’t know what was available because I couldn’t look at anything. After a few false starts, we were able to select an outbound flight.
Then he wanted to know which flight I wanted to return on. Again, I told him I didn’t know what was available. I asked him to read me the choices. I gave him the time I wanted to arrive home by. He was so literal – they don’t have a flight that gets in precisely at that time.
I said that I was interested in any flight that got in by that time. He suggested one that left an hour before I needed to arrive – on a cross-country flight! We went back and forth over what I was trying to accomplish. But he wasn’t understanding my needs.
I had no choice but to politely end the call.
* For more information about my consulting and coaching services visit my website stevehoffacker.com.
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