Confidence is an important component of being a good salesperson - make that an essential one.
Confidence in knowing what to to do and how to do it, confidence in the product we represent and knowing it will perform up to the way we have described it, confidence in our ability to learn about the needs of our customers to be able to recommend the proper product to address their needs, confidence in our capacity to create and foster relationships, and confidence in how we can service the sale and earn referrals from the experience.
Confidence comes with a self-assurance that we are prepared and up to the challenge of playing the game.
Then there's arrogance which is "confidence with an attitude." You may have heard the term "quiet confidence." This just means that we know we are good at something and the customer will appreciate that we are good as well by how we work with them and create a pleasant buying experience. It doesn't need to be flashy.
One of the things about confidence is a sense of being fully secure in our abilities.
If we are the least bit insecure, this means that we lack the self-assurance and the total confidence in ourselves and our abilities and have to make up for it by intentionally trying to impress the customer or by going over the top portraying ourselves and our products as great - or by putting our needs ahead of the those of the customer.
There's a fine line between being confident and being arrogant or cocky. Customers like the former. They shun the later.
Confidence in knowing what to to do and how to do it, confidence in the product we represent and knowing it will perform up to the way we have described it, confidence in our ability to learn about the needs of our customers to be able to recommend the proper product to address their needs, confidence in our capacity to create and foster relationships, and confidence in how we can service the sale and earn referrals from the experience.
Confidence comes with a self-assurance that we are prepared and up to the challenge of playing the game.
Then there's arrogance which is "confidence with an attitude." You may have heard the term "quiet confidence." This just means that we know we are good at something and the customer will appreciate that we are good as well by how we work with them and create a pleasant buying experience. It doesn't need to be flashy.
One of the things about confidence is a sense of being fully secure in our abilities.
If we are the least bit insecure, this means that we lack the self-assurance and the total confidence in ourselves and our abilities and have to make up for it by intentionally trying to impress the customer or by going over the top portraying ourselves and our products as great - or by putting our needs ahead of the those of the customer.
There's a fine line between being confident and being arrogant or cocky. Customers like the former. They shun the later.
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For more information about my consulting, teaching, and coaching services visit my website at stevehoffacker.com (click here to visit). I also maintain a blog on the real estate network Active Rain (click to access), and you can join this site and begin participating in the fun and networking opportunities by clicking here.
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