Being Attentive To What Our Customers Tell Us

Listening is the key to making sales. Asking effective questions is next. Product knowledge is a distant third. Processing the sale comes after the order is received.

Any good salesperson knows the value of conversation and of listening - especially listening.

We know that in listening effectively, purposefully, and intently that we will learn what our customers want and how we can meet their needs.

We know that when we ask a question that there is going to be important information coming from our customers to help us serve them better.

So often, our customers tell us what they want, how they want us to relate to them, and give us the information to make the sale.

Let's be still, and listen to our customers.

For more information about my consulting, teaching, and coaching services visit my website at stevehoffacker.com. I also maintain a blog (Sales Quips) on the real estate network Active Rain, and you can begin participating in this great forum by visiting here. I also write and maintain blogs for Gold Coast SMC and Florida SMC.