How can one company have two employees - out of the many that they do have - that approach customer service so differently?
The first one is willing to go only so far, polite to a point, patient to a point. Then they want me to seek another remedy. They have done all they care to do and - without resolving my issue - want me to seek another solution.
The second, a couple of hours later, is polite, courteous, and willing to find a solution. They aren't concerned about how long it takes, and in fact reaches a successful conclusion in less time that the first conversation. This person was more interested in me than in getting to another caller.
If my impression of this company were based on the first person, I would not think highly of it. The second represents the company well.
For more information about my consulting, teaching, and coaching services visit my website at stevehoffacker.com. I also maintain a blog (Sales Quips) on the real estate network Active Rain, and you can begin participating in this great forum by visiting here. I also write and maintain blogs for Gold Coast SMC and Florida SMC. © 2011, Steve Hoffacker. All Rights Reserved.
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