We need to create better excuses when we lie to people on the phone about not wanting to talk with them.
We say that we are in a meeting when there clearly is a party going on in the background that the caller can hear - or it sounds like the meeting is at the mall or the football game.
We say things to callers that don't make any sense because we really don't have a good reason for not speaking with them. We claim that we are waiting on an important call, that we are getting ready to leave on vacation (on Tuesday morning), that our dog is sick, that we have to take the car for an oil change, or other silly statements that don't adequately explain dismissing the call.
If we aren't interested in talking with someone, we should say so; however, we have a tendency to dismiss callers before really giving them their 30 seconds to make their case as to why we should or shouldn't listen to them.
Thinking we are protecting someone's feelings by offer a lame reason is not fair - neither is stringing them along by telling them to call back when we have no intention of taking their call at that time either.
We can say it's not a good time, we can refuse to set a call back time, or we can decline to receive information or to be on a mailing list. We can just say that we're not interested.
Silly excuses are just that - silly.
For more information about my sales training, consulting, and teaching programs visit my website at stevehoffacker.com. I also maintain a blog (Sales Quips) on the real estate network Active Rain. © 2012, Steve Hoffacker. All Rights Reserved.
We say that we are in a meeting when there clearly is a party going on in the background that the caller can hear - or it sounds like the meeting is at the mall or the football game.
We say things to callers that don't make any sense because we really don't have a good reason for not speaking with them. We claim that we are waiting on an important call, that we are getting ready to leave on vacation (on Tuesday morning), that our dog is sick, that we have to take the car for an oil change, or other silly statements that don't adequately explain dismissing the call.
If we aren't interested in talking with someone, we should say so; however, we have a tendency to dismiss callers before really giving them their 30 seconds to make their case as to why we should or shouldn't listen to them.
Thinking we are protecting someone's feelings by offer a lame reason is not fair - neither is stringing them along by telling them to call back when we have no intention of taking their call at that time either.
We can say it's not a good time, we can refuse to set a call back time, or we can decline to receive information or to be on a mailing list. We can just say that we're not interested.
Silly excuses are just that - silly.
For more information about my sales training, consulting, and teaching programs visit my website at stevehoffacker.com. I also maintain a blog (Sales Quips) on the real estate network Active Rain. © 2012, Steve Hoffacker. All Rights Reserved.
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